“I am proud to be part of the fantastic team in the Pharmacy Department”


I have been working for the Trust for 14 years and, during my time, I have had various job roles within the Pharmacy department. I was Project Manager for the new Pharmacy computer system (Ascribe) and the implementation of automation; I have been the Deputy Dispensary Manager; the Medicines Management Technician and Rotational Technician.


I have gained a vast amount of experience from these opportunities that have made me the person I am today.


However currently, I am a Senior Pharmacy Technician and my job title is Education/Training and Logistics Management Wholesale Distribution Authorisation (WDAH) Lead.


I absolutely love my job. Both I, and my job role, have developed over time and I am proud to say I manage the best hospital transport service in the South West.


Working in collaboration with our courier service CitySprint, we have bespoke Standard Operating Procedures (SOPs) in place for all consignment deliveries. Together, not only have we developed the service for supply to our peripheral sites, we have developed a service to the Trust delivering medication to patients who have been discharged before the completion of their ‘To-Take-Away’s’ (TTAs). This ensures patients are discharged in a timely manner freeing up beds, but also ensures that they receive their medication; this had also reduced missed doses.


The Trust holds a Wholesale Dealers Authorisation (WDA) which enables our department to sell medicinal products to other organisations generating a healthy annual income. I work in collaboration with the GDP inspectorate and Medicines and Healthcare products Regulatory Agency (MHRA) to ensure that the service being provided meets with the all the current legislation and guidelines issued.


Being responsible for the day to day management of this license and adherence all strict guidelines has earned me the extra responsibility of being the Contract lead for the Cornwall and Devon Partnership Trust contracts.


I am responsible for the management of setting up and supporting the supply of medication to retail establishments under the WDA(H) which involves regular service review meetings, cost saving schemes, contract and Service Level Agreement reviews  ensuring the best possible service to all our clients.


I am also responsible for all aspects of the education/training and in house competencies for all Pharmacy staff in connection with the WDA(H) requirements.


The department recently had an WDA(H) audit which is carried out by an external GDP inspectorate on behalf of the MHRA and I am very proud to say that the audit was the best we’ve ever had. This proves our department is a great team pulling together to provide the best service possible.


I love my job, and the challenges it brings on a day to day basis, and I am proud to be part of the fantastic team in the Pharmacy Department.


Claire Boxall


Claire is writing as part of the #WeCare2 campaign that will be running across our Trust communications. Look out for more from Pharmacy, and their AHP and HCS colleagues, on our social media pages, Trust screensavers, Daily Email, Vital Signs and much more.

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